Air Canada Cargo Delivers Multimodal Recovery Solution Through BKK–SIN RFS

Air Canada Cargo is committed to being more than an airline. We provide practical logistics solutions that help customers maintain supply-chain continuity when normal operating conditions are disrupted.

This commitment was recently demonstrated in Bangkok, where severe flooding and warehouse congestion disrupted normal cargo flows and created an urgent challenge for time-sensitive shipments.

To protect sensitive, high-value IT shipments for a global account, Air Canada Cargo coordinated an end-to-end multimodal recovery solution. Cargo was collected directly from customer factories in Thailand and moved by Road Feeder Service (RFS) through Malaysia to Singapore, where it connected with onward air services across the Air Canada Cargo and interline network. Cargo was built into ULDs at Singapore (SIN) and remained intact through to the final destination.

The Thailand–Malaysia–Singapore movement was managed under a single Master Air Waybill (MAWB), with one designated handling point for the RFS transfer. This arrangement simplified coordination and provided customers with a single transport solution covering both the road movement and onward air carriage. Using more than 20 tractor-trailers, approximately 120 tons of cargo, comprising more than 55 PMC pallets, were successfully collected and moved within just 3 days — 2, 3 and 5 October 2026. The operation was made possible through close cooperation among the shipper, freight forwarder, various interline partners, and the Air Canada SIN team. Their timely coordination, trust and shared commitment were essential to the successful execution of this recovery plan. The project demonstrated how Air Canada Cargo can combine factory collection, cross-border RFS and international air carriage under one AWB. It provides a practical alternative when conventional airport handling is constrained and customers require greater routing and capacity flexibility. A single handling point and coordinated oversight of the road movement supported shipment control and helped keep critical cargo moving despite disruption at origin.

For this operation, combining RFS with available onward air capacity helped the customer achieve cost savings of at least 20% compared with the charter solution considered. The approach accommodated a substantial cargo volume while retaining the flexibility of a multimodal network. Cargo could also move progressively, without relying on a single charter departure, helping limit exposure to additional delay-related costs during the disruption.

Existing Air Canada Cargo customers using interline partner services departing from Phuket (HKT) continue to be supported as usual. These services Remain Available without interruption alongside the additional BKK–SIN RFS solution.

Air Canada Cargo thanks our customer, shipper, freight forwarder, interline partners and all operational teams for their trust and cooperation in making this recovery solution a success.

For further information about Air Canada Cargo RFS and multimodal logistics solutions, Customers may contact our Commercial Team.